FOUNTAIN FAQ AND BUYING GUIDE

Buying Guide

1. Will indoor fountain water be safe for pets and kids?

Yes. None of our fountains present any hazard to pets or kids as they use the same water that comes out of your tap. However, you may need to add a small amount of algaecide to keep your fountain looking nice and fresh. If you do, know that most brands are safe for pets, birds, and plants. However, most are not safe for fish.

2. Is splashing an issue for indoor fountains?

No. We know the last thing you want is a big mess! That’s why most of our indoor fountains come with adjustable water flow. This controls the rate of flow, which keeps the water inside the fountain where it belongs.

3. Will my indoor fountain run on a standard outlet?

Yes. All our indoor fountains run on low amperage, standard 110 volt outlets.

1. Is it difficult to install an outdoor fountain?

No. All our outdoor fountains are very simple to install. They don’t require any concrete work or gluing, which means you don’t have to worry about purchasing additional landscaping services.

Most come with schematic drawings which show the set-up in detail, and all of them have the same type of assembly: just place the pieces together, fill with water, and enjoy!

2. How long will outdoor fountains last?

Most of our outdoor fountains are made of cast stone. This means they’re incredibly durable and are built to last a lifetime, because cast stone is even stronger than concrete.

1. Can you build custom sizes of the indoor fountains on your site?

Yes. Most of our indoor fountains can be created in any size. This includes our artistic wall fountains, acrylic fountains, glass water walls and many more. Call or e-mail us for custom size bids.

2. Can you do installs of custom fountains?

No. We do not provide installation services for custom fountains. However, our water features are designed to be installer-friendly, and most customers work with a local contractor, landscaper, or pool professional for installation.

1. Can I use any photo to create a fountain?

Yes. We can provide you with a custom wall fountain. Just provide us with a high-resolution photo of any image you choose. We can render your fountain in copper and in any size. Your fully completed fountain will arrive with its own pump and will be ready to go as soon as you receive it.

2. Can we use our company logo on a water feature?

Absolutely. We can use your company logo on any of our water features in the floor and wall fountain section. We can do single color or multi-color logos. We use sandblasting to etch each logo into the feature’s panel. Then, we use high-quality auto acrylic paint to render the image to perfection. The result is a beautifully branded water feature that you’ll be proud to show off to clients or customers.

What’s the price of this fountain I saw on your website?

Prices depend on the size, material, and options. Standard models list prices online, but customizations change the cost. If you’d like something tailored, we’ll prepare a quote to match your exact requirements and budget.

Can you make it in a different size or color?

Yes, most designs can be modified in size, color, or finish. We offer a wide selection of materials and coatings so your fountain can match your interior design or outdoor landscape, whether you want something sleek, modern, or more traditional.

Do you have pictures or videos of it running?

Yes, many product pages include high-quality photos and videos. If you’d like more, we can send you footage from past installations to give you a better idea of how the fountain looks and sounds in real-world environments.

What kind of pump and lighting comes with it?

Our fountains include a reliable recirculating pump sized for the model, plus optional LED lighting. Lighting can be white or multicolor, and upgrades are available for larger projects to ensure maximum brightness and durability.

Is it for indoor or outdoor use?

We offer both indoor and outdoor fountains. Indoor models focus on quiet operation and splash control, while outdoor models are built with weather-resistant materials. Our team can help you choose the right fit for your location.

Can you build a fountain to fit my space?

Yes, we can design a custom fountain tailored to your exact dimensions and style. Whether you need a wall-mounted piece for a lobby or a large freestanding centerpiece outdoors, we’ll create something that integrates seamlessly with your space.

Do you handle large/commercial projects (hotels, offices, plazas)?

Yes, we regularly create fountains for hotels, corporate offices, shopping malls, and public plazas. Our team works closely with architects and contractors to deliver large-scale, durable, and visually stunning water features on schedule and budget.

Can you make a water wall, rain curtain, or other custom metal fountains?

Yes, we build specialty features such as water walls, rain curtains, and other custom fountains. These custom projects are designed to create dramatic focal points that enhance modern architecture and leave a lasting impression.

What materials can you build with (stone, stainless, glass, etc.)?

We build with a variety of materials, including natural stone, stainless steel, copper, glass, and acrylic. Each offers unique visual appeal and durability, and we’ll recommend the best option based on your project’s goals and environment.

How much does a custom fountain usually cost?

Costs vary widely by size and design. Smaller custom indoor fountains may start at a few thousand dollars, while large outdoor or commercial builds we’ll provide an itemized quote once we review your project details.

How much is shipping?

Shipping rates depend on the size, weight, and destination of your fountain. Smaller units may ship via standard freight, while larger fountains require special handling. We’ll provide a detailed shipping estimate with every order.

How long does it take to build and deliver?

Lead time depends on the design. In-stock items ship in about a week, standard models in 4–6 weeks, and custom designs can take 8–14 weeks. Large commercial projects may require more time for engineering and fabrication. Lead times are an estimation not a guarantee.

Do you install fountains or just ship them?

We primarily ship fountains, but can’t provide professional installation for larger projects. For smaller units, we supply detailed instructions, and we’re happy to help with a local contractor or landscaper for setup, click the Install help icon on our home page.

Do you ship outside the U.S.?

No, we don’t ship internationally. We’ll prepare a custom shipping quote that includes freight costs, crating, and customs documentation to make sure your fountain arrives safely at your location anywhere within the United States.

Can you coordinate with my contractor or landscaper?

Yes, we frequently work directly with contractors, landscapers, and architects to ensure smooth installation. We can provide shop drawings, installation guides, and ongoing support throughout the process.

Do you sell replacement pumps, lights, or parts?

No, we do not sell parts but if you’re an existing customer of ours we can help you to locate a fountain part.

How do I clean or maintain my fountain?

Fountains require periodic cleaning to remove debris and prevent buildup. We recommend wiping surfaces, checking water levels, and rinsing pumps every few weeks. Detailed maintenance instructions are included with your fountain.

Can you service a fountain I bought somewhere else?

I’m sorry but we do not service fountains but if you are current customer of ours, we will be happy to help you find a local contractor.

My fountain stopped working — can you help?

Yes, if you’ve purchased a fountain from us, we can do our best to help troubleshoot over the phone. Often, it’s a simple fix like cleaning the pump or replacing a part. If needed, we can ship replacement components or guide you through repair options.

What deposit is required for a custom fountain?

Custom fountains generally require a 75% deposit to begin production, with the balance due before shipment. This ensures materials and fabrication can move forward while giving you flexibility in project payments.

Do you offer financing?

Fountains.com does not offer financing, but we do work with Klarna which is a financing service

How do I place an order — online or over the phone?

Orders for standard fountains can be placed online through our secure checkout. For custom designs, our team will work with you directly by phone or email to confirm specifications and finalize payment details.

What’s your warranty policy?

We offer a 1-year warranty on select fountains. This warranty covers manufacturing defects but does not apply to damage caused by misuse, improper installation, or normal wear and tear. Please note that warranties do not extend to pumps, lighting, or replacement parts, as we do not handle those items directly.

Do you accept credit cards, wire transfers, or purchase orders?

Yes, we accept major credit cards, wire transfers, and purchase orders from approved companies. For large custom projects, we can also set up structured payments that align with production milestones.

Can you provide specs or CAD files for architects?

Yes, we provide detailed technical specifications, CAD drawings, and shop drawings for architects and engineers. This ensures your design team has the precise measurements and installation details required.

Do you offer trade discounts for designers or resellers?

Yes, trade pricing is available for designers, resellers, and contractors who purchase regularly or in bulk. This allows professionals to pass savings on to their clients while working with us as a trusted supplier.

Can you handle multiple units for a large project?

Yes, we are equipped to manufacture multiple fountains for large developments or multi-location projects. We can produce identical units or variations, and we’ll coordinate logistics to deliver them on time.

How much power or water supply does this fountain need?

Most fountains plug into a standard 110V outlet, but larger commercial units may require a dedicated circuit. Water is recirculated, so only an initial fill is needed. Specs are provided with every order to guide installation.

Does it need a basin, or can it recirculate?

All fountains use recirculating systems, but some require a built-in or underground basin depending on the design. Our team will specify the reservoir type and size needed for your fountain to operate correctly.

How deep does the reservoir need to be?

Reservoir depth depends on fountain size and pump capacity. Smaller fountains need shallow basins, while larger installations may require reservoirs several feet deep. We’ll provide exact depth specs with your design.

Can this fountain withstand freezing weather?

Outdoor fountains should be drained, covered, or moved indoors in freezing climates to prevent cracks or pump damage. For year-round outdoor use, we can recommend freeze-resistant materials and protective coatings.

Can you provide shop drawings or engineering specs?

Yes, we can supply detailed shop drawings, and engineering specifications for your fountain. These documents are essential for permitting, planning, and coordinating with contractors during construction.

Do you work directly with architects and general contractors?

Yes, we frequently collaborate with architects and general contractors throughout the design and build process. This ensures your fountain integrates seamlessly into the project and meets all technical requirements.

Can you add a company logo or custom etching?

Yes, we can incorporate logos, patterns, or etched designs directly into glass, stone, or metal surfaces. This makes your fountain a personalized feature that reinforces branding in corporate, hospitality, or retail settings.

What happens if my fountain arrives damaged?

Please inspect your shipment immediately in front of the delivery driver. If you notice any visible damage, note it on the delivery receipt (e.g. “Damaged on delivery”) and contact us within 48 hours with photos of both the damage and packaging. In such cases, we’ll arrange either a repair or replacement at no additional cost. (If damage is reported after 48 hours, we may be unable to assist.)

Can I return a fountain if it doesn’t fit my space?

Standard fountains may be returned within our allowed return period; please be aware a restocking fee may apply. However, custom fountains are non-refundable due to their unique specifications, so we strongly recommend confirming all dimensions and details before placing your order.

What’s the cheapest fountain you sell?

Our smaller tabletop and wall-mounted fountains start at a few hundred dollars, making them affordable entry-level options. Prices scale up for larger freestanding or outdoor designs, which require more material and engineering.

Can you send me a catalog or brochure?

Yes, we can provide our custom fountains digital brochures by email or mail you a printed catalog. These include product photos, specifications, and design inspiration to help you choose the right fountain for your project.